Director of Restoration Emergency Services
Full Time • Hybrid - US
Responsive recruiter
Benefits:
- Maternity, Paternity & Adoption Leave
- Company vehicle/vehicle allowance
- Medical/Dental/Vision Insurance
- 401(k) matching
- Opportunity for advancement
- Paid time off
- Training & development
- Bonus based on performance
Are you motivated by a drive to serve others and achieve results? Do you thrive as an independent yet collaborative team player who takes initiative and gets things done? Are you comfortable with a fast-paced work environment where urgency is key? Do you have a keen eye for detail and ensure thoroughness in your work? If so, we welcome you to join our exceptional team!
Join the Paul Davis Team!
Director of Emergency Services
As Director of Emergency Services, this position covers all aspects of Paul Davis management including company culture, customer focus, business process, financial responsibility and reporting, and overall leadership skills.
Starting $110,000 base per year (negotiable depending on experience) + bonus program (ranges from $10k-$40k)
Starting $110,000 base per year (negotiable depending on experience) + bonus program (ranges from $10k-$40k)
Essential Duties/Responsibilities:
- Gains the skills and knowledge in each of the restoration service areas
- Promotes brand standards in alignment with company vision
- Build key relationships within the construction and restoration community to generate business leads
- Learn the financial goals, responsibilities and reporting requirements
- Drives profitability across all channels through analysis of sales and margin
- Identifies, develops, and retains internal talent; recruits and builds relationships with external talent
- Communicate the various service offerings to potential customers
- Attend business related events within the community
- Develop a business plan in partnership with Paul Davis leadership to achieve profitability goals
- Recruit and coach team members, promote teambuilding and engagement in the office
- Marketing and sales of your company’s services to current and potential client base, insurance carriers, and industry professionals
- Schedule and conduct department and company meetings and weekly performance meetings with direct reports
- Coordinate and discuss financial/operational matters on a regular basis with finance personnel and department leads
- Responsible for expense budget maintenance
- Review job reports, WIP and customer relations with Leadership Team
- Review plans and needs of the department
- Implement, follow, and communicate company policies and procedures
- Ensure proper communication between departments
- Ensure compliance with industry standards
- Ensure compliance with third party administrator in respect to insurance guidelines
- Responsible for maintaining participation on insurance carrier programs
- Responsible for resolving escalated customer service matters
- All other duties as assigned
Competency – Knowledge, Skills, and Abilities:
- Knowledge of Microsoft Office applications (Outlook, Word, Excel, PowerPoint, SharePoint, Adobe, Teams, Zoom etc.)
- Extensive knowledge of estimation software
- Extensive Knowledge of emergency services within the restoration industry
- Customer service and communication skills
- Administration skills
- Coaching and leadership skills
- Effective meeting skills
- Strategic planning skills
- Ability to learn and operate our primary operating systems: RMS, Xactimate, Sage, Power BI, Contractor Connection, ADP, SharePoint, and OneDrive
- Ability to create documents and invoices
- Ability to answer and communicate with customers over the phone and face to face
- Ability to work office equipment (fax, scanner, printer, phone system, computers)
- Ability to work independently
- Ability to coordinate multiple jobs within the same time frame
- Ability to oversee a staff of up to twenty employees
- Stress Management and Composure
- Maintain a high level of confidentiality
- Professionally represent the Paul Davis Restoration principles of honesty and integrity
Required Education and Experience:
- Knowledge or experience in construction or restoration
- A minimum of 4+ years experience in a management or leadership role within the restoration industry
- Working knowledge of MICA, RMS, and water mitigation tools.
Preferred Experience:
- Bachelor’s or Associate's degree in business, construction, or engineering
- Experience with industry software
- IICRC Certifications
- One to three years of B2B sales experience in construction, restoration, or related field
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
- Must be able to stay in a stationary position up to 50% of the time
- The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
- The person in this position may need to frequently move about client’s properties to complete or review estimates and oversees the completion of some jobs.
- Constantly operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer.
- Must be able to observe and perceive information on a computer and documents
- Must be able to communicate and converse with customers and staff over the phone and face to face
- Occasionally will lift or move up to 25lbs.
- Ability to safely operate a company vehicle
Work Environment
The employee will be working indoors and outdoors. The employee will be exposed to air conditioning and heat. The employees will be exposed to normal noises throughout the office. The employee will be exposed to outdoor weather conditions.
The employee will be working indoors and outdoors. The employee will be exposed to air conditioning and heat. The employees will be exposed to normal noises throughout the office. The employee will be exposed to outdoor weather conditions.
Travel
This position will require up to 25% local travel to jobs sites, trainings, and company events (as needed).
This position will require up to 25% local travel to jobs sites, trainings, and company events (as needed).
Reasonable Accommodation for Disability
Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.
Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.
Disclaimer
Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
Flexible work from home options available.
Compensation: $110,000.00 per year
Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results
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Opportunity for Overtime
Paid Time Off
Opportunity for Advancement
Great Company Culture