Client Success Representative
Full Time • Montgomery Village
Responsive recruiter
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
- Vision insurance
Client Success Representative
$55,000–$65,000 per year (based on experience)
Disaster doesn’t wait—and neither should you.
We’re looking for a driven, empathetic, and detail-oriented Client Success Representative who thrives on helping people during challenging times. You’ll be the steady, reassuring voice connecting property owners, insurance adjusters, and internal teams to make sure every job runs smoothly from start to finish.
This isn’t a passive, behind-the-scenes role — it’s an active, fast-paced position at the heart of every project. You’ll balance communication, organization, and empathy to ensure our clients feel supported every step of the way.
Does this sound like you?
- Emotionally intelligent — you read people well and communicate with care.
- Fast and focused — you handle multiple priorities without missing details.
- Confident and composed — you stay calm when others are stressed.
- Organized and proactive — you anticipate needs before they arise.
- Clear communicator — you’re as comfortable on the phone as you are writing updates.
- Team-oriented — you coordinate with project managers, estimators, and technicians to deliver exceptional client service.
What You’ll Do
- Be the first point of contact for customers, insurance representatives, and internal team members.
- Promote and sell our full range of restoration services — including Emergency Services, Contents, and Reconstruction — to customers and clients with professionalism and care.
- Manage incoming calls and emails with empathy, urgency, and clear communication.
- Coordinate communication between departments to keep projects moving efficiently.
- Update job information in our management systems accurately and promptly.
- Provide clients with regular status updates and clear next steps to ensure confidence throughout the process.
- Help resolve concerns quickly and effectively — always with a customer-first, solutions-driven mindset.
- Support Project Managers and leadership with documentation, scheduling, and reporting.
Why You’ll Love It
- Meaningful work — you’ll help people rebuild after disaster.
- Supportive, team-driven environment where your communication skills truly matter.
- Career growth opportunities within a nationally recognized brand.
- Consistent, fast-paced workdays with no two days the same.
- Comprehensive benefits and a mission-driven culture that values service and integrity.
This Is NOT for You If
- You’re uncomfortable talking with people in stressful situations.
- You prefer repetitive, predictable work.
- You struggle to stay organized under tight deadlines.
- You avoid conflict or difficult conversations.
Required Education and Experience
- 2+ years of customer service, inside sales, dispatching, project coordination, or account management experience.
- Strong written and verbal communication skills.
- High proficiency with computers, scheduling systems, and CRM tools.
Preferred Education and Experience
- Experience in restoration, construction, insurance, or property management environments.
- Bilingual in English and Spanish.
Make an impact now: Since 1966, Paul Davis has been serving people in their time of need when facing disaster and having their worst day. We are a customer, employee and client focused company, passionately serving our community in its time of need and becoming an indispensable partner to our clients though our dedicated work! WE ARE PAUL DAVIS!
Reasonable Accommodation for Disability:
Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.
Reasonable Accommodation for Disability:
Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.
Disclaimer:
Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
Compensation: $55,000.00 - $65,000.00 per year
Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results
(if you already have a resume on Indeed)
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Opportunity for Overtime
Paid Time Off
Opportunity for Advancement
Great Company Culture